Enlist a human-centered and data-driven approach to product development, to ensure you’re building the right thing, and build it right the first time.
UX STRATEGY & RESEARCH
I work with you to identify a user experience that will align your product with your users’ needs, create concepts, and test the concepts with actual users. Together we'll develop a UX roadmap that will meet business objectives and create a product people want to use.
Examples of UX strategy deliverables:
User Experience Mapping
User-tested Concept Prototypes
COLLABORATIVE DESIGN SESSIONS
This Google-inspired design sprint is a process for answering critical business questions through design, prototyping, and testing ideas with customers.
I facilitate this design-sprint framework that allows your team to go from problem statement to a user-tested solution with a path forward in a single week. The teams I've led these sessions with have come away excited about their solutions, incredibly surprised at how quickly they were able to create a viable solution, and excited to continue the collaboration. With this focused, collaborative process, teams are essentially leap-frogging the typical process and bypassing 3 months of churn, to create solutions that not only meet business objectives but that solve real customer problems in often very innovative ways.
IN-HOUSE RESEARCH TRAINING
Leigh is an experienced teacher/trainer, and loves to help teams "learn how to fish". The best way to learn is through hands-on experience, so you will get expert research results while your team learns how to identify types of research for different problems, and then plan, schedule, create, conduct, analyze, and present their user research findings. This training is highly customized to your organization's needs and your team's strengths and experience.