So much of what moves us forward -- or holds us back -- in any job is about relationships. And core to building healthy relationships -- or repairing damage -- is about how we communicate. Inevitably in mentoring sessions, this book comes up as a suggestion for common problems that arise at work. Whether the issue at hand is with a managers or co-worker, a spouse or family member, the techniques in this book are relevant to every situation. I've had multiple people thank me for referring this book to them, and I am grateful to the wise person who referred it to me. This is one of those book I still return to, in fact I bought it in both kindle and paperback formats because I like to quickly thumb through paperback when I'm looking for something in particular, but I like having the convenience of Kindle with me everywhere.